Trust & Security
Your customers trust you with their voices. We take that responsibility seriously.
Built with security and privacy from the ground up
VOCEQ handles sensitive customer data including voice recordings and personal information. We've architected our platform with enterprise-grade security controls, maintained by world-class security experts who understand the critical importance of protecting your data.
Enterprise-Grade Security
Defense in Depth
Multiple layers of security controls protect your data at every level—from network infrastructure and authentication to application logic and monitoring.
- ✓Enterprise DDoS protection at edge network
- ✓Web Application Firewall (WAF) with custom rules
- ✓Multi-layer rate limiting & bot detection
- ✓Comprehensive audit logging across all systems
Intelligent Data Separation
Personal information and voice recordings are stored in separate enterprise-grade systems using defense-in-depth architecture. Multiple independent security layers protect your data.
- ✓Identity data separated from voice files
- ✓UUID-based anonymous filenames
- ✓Independent system credentials
- ✓Identity-Separated Storage protects respondent privacy
Encryption Everywhere
All data is encrypted both at rest and in transit using industry-standard protocols. Your customer data is protected whether stored or transmitted.
- ✓AES-256 encryption at rest
- ✓TLS 1.3 encryption in transit
- ✓Encrypted database connections
- ✓Secure HTTPS for all endpoints
Privacy by Design
Privacy isn't an afterthought—it's built into every architectural decision. We minimize data collection and maximize user control.
- ✓Audio metadata stripped (no GPS, device info, or location data)
- ✓Time-limited access URLs (15 min expiration)
- ✓Organization-level data isolation
- ✓GDPR right to deletion honored
Granular Access Control
Role-based permissions and multi-factor authentication ensure only authorized users can access sensitive data. Least-privilege access by default.
- ✓Multi-factor authentication (MFA)
- ✓Role-based access control (RBAC)
- ✓Row-level security policies
- ✓Single sign-on (SSO) support
Compliance Ready
Built to meet international privacy regulations and enterprise compliance requirements. SOC 2 readiness in progress.
- ✓GDPR compliant
- ✓Biometric data protection (GDPR Article 9 compliant)
- ✓CCPA compliant
- ✓SOC 2 framework alignment
- ✓Regular security audits
Enterprise-Grade Infrastructure
VOCEQ runs on world-class infrastructure providers chosen for their security, reliability, and compliance certifications.
- ✓Cloud Storage: Leading provider with zero-egress fees, built-in DDoS protection, and global edge distribution
- ✓Database Platform: Enterprise PostgreSQL with row-level security, automated encrypted backups, and 99.9% uptime SLA
- ✓Global Edge Network: Multi-region deployment with automatic SSL, DDoS mitigation, and continuous security updates
- ✓AI Processing: Enterprise-grade AI platform with advanced language models and SOC 2 Type II compliance
Security Best Practices
- Zero Trust ArchitectureEvery request verified, nothing trusted by default
- Principle of Least PrivilegeMinimal access rights for all users and systems
- Continuous Monitoring24/7 intrusion detection and automated alerting
- Incident Response PlanDocumented procedures for rapid breach containment
Maintained by World-Class Security Experts
Our security architecture is designed and maintained by professionals with decades of combined experience in cybersecurity, compliance, and privacy engineering. We stay ahead of emerging threats and continuously improve our security posture.
Questions about our security?
We're happy to discuss our security practices in detail. Reach out to our team.