Built for authentic, emotional feedback
Everything you need to collect, analyze, and act on voice feedback.
60 Seconds to Authentic Feedback
No typing fatigue. No survey abandonment. Just natural, authentic responses.
Your customers speak for a minute or two—sharing thoughts, feelings, and nuance that text surveys miss. Works on any device, any browser, no app download required.
- 3-5x higher response rates vs. text surveys
- Captures tone, emotion, and authenticity
- Mobile-optimized (70%+ of responses are mobile)
- Accessible (easier for many than typing)
- Fast (about a minute vs. 10 minutes)
- Speak in any language—no translation barriers
Emotional Intelligence on Every Response
Our AI doesn't just transcribe words—it understands feelings.
Using Russell's Circumplex Model, VOCEQ maps every response across two dimensions: positive-negative and calm-energized. Know if customers are excited, frustrated, content, or stressed.
- Multi-cultural & global-ready—collect feedback in 40+ languages
- Take VOCEQ on your product or event world tour and stay in the loop
- Sentiment scores (valence + arousal)
- Emotion classification (excited, calm, frustrated, sad)
- Detects what's said vs. how it's said (catches sarcasm, tone mismatches)
- Distressed customer alerts—instantly flagged for crisis remediation
- Key phrase extraction (find themes automatically)
Instant Crisis Detection & Remediation
Not all feedback is equal. Some customers need help right now.
Using the latest scientific guidance in emotional AI, VOCEQ automatically identifies distressed customers—pulling their feedback instantly from thousands of responses so you can intervene quickly, maintain exemplary service, and improve loyalty.
- Automatic distress flagging (science-backed detection)
- Instant notifications for urgent cases
- Prioritized queue—critical feedback first
- Prevent churn before it happens
- Turn detractors into promoters with speedy intervention
Built for Teams
Invite your team. Assign roles. Collaborate on insights.
Multi-user workspaces
1-15+ team members by tier
Role-based access control
Admin, Survey Admin, Viewer
Shared campaign management
Collaborate seamlessly
Activity logs and audit trails
Full transparency
Secure, organization-isolated data
Enterprise-grade security
Insights That Drive Action
From portfolio view to individual response drill-down, see the full picture.
Intelligent Follow-Up Campaigns
Survey once. Follow up with those who need it. Get deeper insights.
Collect Feedback Anywhere
Shareable links for voice feedback. Post on social media. Add to your website. Print QR codes.
Available on Professional tier and higher